read in browser I once walked into a board meeting to facilitate a conflict that half the people in the room didn’t think existed. The board chair — a dear friend and colleague — had called me in. We spent weeks prepping. We put together a survey, a worksheet, tons of framing notes, careful engagement. They were clear about the tension, the factions, the decisions that were happening and the ones that needed to. We got on the Zoom — a Wednesday evening board meeting after a long day of...